We have an immediate opening for a Lead Service Technician of Commercial Food Equipment (Refrigerators).
Our client for a leading Commercial Appliances company, headquartered in Miami, is the US division of one of the worldwide leading manufacturers of Laundry and Foodservice commercial equipment through varied brands such as Fagor, and Asber.
Responsibilities include (but are not limited to):
Extensive knowledge and understanding of manufactured products including refrigeration, cooking, and dishwashing equipment.
Provide customer service, technical support and troubleshooting over the phone and emails to assist technicians and distributors with questions and issues with our products.
Traveling for visiting and training distributors and technicians as well as for technical issues in major installations. Factory visits, training.
Fixing and testing products and defective returned parts in our facility.
Provide feedback to service managers and factories regarding product failures and suggestions for modifications and improvements in performance, reliability, and serviceability of products.
Keep active communication with our factories as well as with authorized technicians and distributors regarding updates and modifications on the products.
Update and improve service documentation and manuals for training and better technical support purposes.
Provide internal technical training to the department.
Create, update and/or improve service documentation and manuals for training and better technical support purposes.
Update / Manage service indicators and reports, including failure rates of the products.
Requirements:
Previous experience in a technical service position (ideal backgrounds include commercial or domestic appliances and commercial foodservice or laundry). 3 years+
Above average customer service and communication skills for troubleshooting, technical support, and training.
Ability to troubleshoot and identify issues as well as develop solutions for all manufactured products.
Bilingual (English and Spanish)
Ability to travel if needed.
What We Offer:
Competitive salary 65K – 80K. (Negotiable and based on experience and skills)
Quarterly Bonus Program
Medical/Dental and Vision Insurance
Life insurance and LTD
401K plan
Paid Holiday and sick days
Professional Advancement Opportunities: We promote from within
How to Apply: Interested candidates may additionally submit their resume to Hiring Manager Ashley at: ashley@tier1-us.com. Please include “Lead Service Technician of Commercial Food Equipment” in the subject line. Or call Leyanet at 786-932-6212.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Quarterly bonus
Application Question(s):
Do you have experience in Refrigeration (not HVAC, refrigerators), and Electrical repairs?
Experience:
Service technician in Appliance Repair: 3 years (Required)
Language:
English (Required)
Spanish (Required)
Ability to Commute:
Opa-locka, FL 33054 (Required)
