We are looking for a QUALIFIED HVAC dispatcher. This is a full time position; expect to work around 50 hours a week (or more) during summer season. Please apply ONLY if you have previous HVAC dispatching experience. Notary preferred; bilingual (English/Spanish) required.
ESSENTIAL FUNCTIONS INCLUDE SOME OF THE FOLLOWING:
-Handle incoming calls from customers (distribute accordingly)
-Identify the problem by asking series of question
-Evaluate the customers situation and match to the appropriate service technician (based on skill)
-Customer service and communication daily is required
-Respond to all customer inquires, questions and complaints
-Maintain the daily dispatch board
-Perform follow-up calls to service customers the next day
-Perform evening confirmation calls to the customers for next day call
-Schedule all maintenance agreement customers, daily, weekly and monthly
-Dispatch and manage the work load of assigned service technicians
-Provide customers with recommendation repair estimates
-Provide customers with new maintenance agreement
-Prepare purchase orders for service related service calls
-Be knowledgeable in sourcing and locating parts for technicians
-Maintain all service related paperwork inclusive of maintenance agreement via scanning procedure
-General administrative duties maintain and distribute standard and requested reports reconcile service tickets and time sheets with dispatching system daily
-Provide status reporting for the following (via operating system)
-open calls
-open estimate
-Follow ups
-Ability to contact jurisdictions as required to apply for and fill out all requisite paperwork for permit applications
-Notaries are a plus
POSITION REQUIREMENTS:
-Previous Dispatching experience (minimum 1 year)
-Willing to take on challenges
-Proven written and verbal skills to complete all assigned tasks
-Ability to write routine correspondence (via outlook - Microsoft Word)
-Ability to speak effectively and intelligently to customers and techs
-Able to work from 7:30am - 5:00pm Monday thru Friday, and more when in season
ABILITY REQUIREMENTS:
-Ability to work independently
-Ability to react to constant changes with customers and management staff
-Ability to multi task
