We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Doral, FL 33122. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Location:
Doral, FL 33122 (onsite) Potential to work from home after 1-4 weeks.
Pay:
$19.36 per hour
Hours:
Flexibility to work between 7:00AM-11:00PM 7 days a week
Expected to work 40 – 50 hours per week
Responsibilities:
Respond to incoming calls, and make occasional outbound calls.
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
Complete basic call-related input in computer terminal to phone inquiries.
Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
Attention to detail, ability to multitask is required.
Meet Quality Assurance (QA) and other key performance metrics.
Track and document all inquiries using the applicable systems.
Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions.
Requirements:
Must be a US Citizen
At least six (6) months of customer service experience required
Ability to speak and read English clearly, professionally, and fluently
Ability to pass a federal background check
Ability to comply with moderate computer usage including MS Office applications
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Call center experience preferred, but not required
If you are interested and feel you meet the qualifications for this position, please send a updated copy of your resume to Kyle Heuer at kyle.heuer@randstadusa.com.
Kyle Heuer
kyle.heuer@randstadusa.com
