Serious inquiries only. Valid driver's license and transportation required. Please apply online at https://www.sentry-selfstorage.com/careers
The Storage Consultant is the first-line representative to Sentry Self Storage's customer in the Property Manager's absence. The Storage Consultant is full-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. Assistance resulting in superior performance in revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service is required. The position works under the direction of the Property Manager and the District Manager. Storage Consultants who work 30 or more standard hours weekly are eligible for health insurance, life insurance, dental insurance, 401(k), paid vacations, holidays, and other generous benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supports sales objectives and revenue growth through:
Maximizing conversion of telephone and walk-in inquiries into rentals
Promoting Sentry Self Storage in the community
Assists with maintaining financial controls and achieving financial goals by:
Accurately handling cash and balancing receipts
Making collections, posting payments, and processing daily bank deposits accurately and timely
Participating in collecting past-due accounts
Accounting using the QuickBooks software
Consistently practices effective customer service techniques through:
Answering phones in a friendly, pleasant, and professional manner
Greeting customers promptly, enthusiastically, and professionally.
Knowing and presenting the features and benefits of the property at all opportunities
Resolving customer problems timely and effectively
Supports timely and accurate administrative processes throughout all job duties by:
Maintaining accurate records for each customer including contracts, insurance/Protection Plans, and change of address forms, addendums, and any correspondence to or from customers
Effectively utilizes computer systems in the Microsoft Windows environment
Monitoring accurate merchandise inventory
Compiling assigned reports and projects correctly and timely
Consulting the Employee Handbook and Operations Manual on a regular basis for answers, clarifications, and consistency
Effectively directs Maintenance Workers to assist with the successful running of the facility and accomplishment of duties in the Property Manager's absence
Monitors security system; performs lock checks on a daily basis
Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
Keeps golf cart, company units, and grounds clean and free of debris at all times
Takes necessary action to meet company standards of appearance and cleanliness
Assists customers with truck rentals at some locations
Performs other duties as assigned; works with minimum direct supervision; operates effectively on a team
SUPERVISORY RESPONSIBILITIES: The Storage Consultant has no supervisory responsibilities but will assist with the direction of the Maintenance Workers in the absence of the Property Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Sentry Self Storage seeks employees that have entrepreneurial, pro-active, “can-do” mentalities, and positive attitudes that can handle change and operate with integrity. Employment with Sentry Self Storage is contingent on the successful completion of a background and drug screening. Employees must have a current driver's license and must be able to travel to a number of properties.
EDUCATION and/or EXPERIENCE: A High School diploma/GED equivalent and at least one year of related experience and/or training in direct sales, retail, and/or customer service is required. Leadership skills and experience supervising others are helpful for growth potential.
LANGUAGE SKILLS: Incumbent must have the ability to write routine reports and correspondence, use a computer, and present information to groups of managers, clients, customers, and the general public in English. The ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedural manuals in English is required.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and the ability to deal with problems, new challenges, and change is necessary.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will generally split time between an office environment and outside work tasks. These outside tasks may need to be performed in either extreme cold or extreme heat. The noise level in the work environment is usually moderate.
General Facility Hours: Monday - Saturday 9:00 AM – 6:00 PM and Sunday 9:00 AM – 2:00 PM at most locations (generally two days off per week; not typically Saturday)
Serious inquiries please send a resume and apply online at https://www.sentry-selfstorage.com/careers
