Job Title: Call Center Operator
Location: REMOTE - MIAMI
Job Type: Full-Time
Company: DLC CONSULTING
### Job Description:
We are looking for a motivated and customer-focused Call Center Operator to join our dynamic team. The successful candidate will handle both outbound and inbound calls, assisting clients with their inquiries and guiding them through our range of product options.
### Key Responsibilities:
- Outbound Calls: Perform outbound calls to clients who have shown interest in our products, providing them with detailed information and assistance.
- Inbound Calls: Receive inbound calls from clients, answering their queries and providing exceptional customer service.
- Client Assistance: Walk clients through our product options, ensuring they understand the features and benefits of each product.
- Record Keeping: Maintain accurate records of client interactions, ensuring all details are logged in our system.
- Customer Satisfaction: Strive to exceed customer expectations in every interaction, ensuring a positive client experience.
### Requirements:
- Experience: Previous experience in a call center or customer service role is preferred.
- Skills:
- Excellent verbal communication skills.
- Strong interpersonal abilities and a friendly, approachable demeanor.
- Ability to handle high call volumes efficiently.
- Proficiency in using call center software and CRM systems.
- Strong problem-solving skills and attention to detail.
- Education: High school diploma or equivalent is required.
### What We Offer:
- Competitive hourly wage
- Comprehensive training program
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and development
If you are a dedicated professional with a passion for customer service, we would love to hear from you. Apply today to join our team and make a difference in our clients' experience.
How to Apply: FOLLOW DIRECTIONS FILL OUT JOTFORM BELOW
https://form.jotform.com/242005927148152
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DLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
