LEGAL EXPERIENCE A PLUS SPANISH SPEAKING A MUST
This person is responsible for efficiently handling and processing live phone calls, website leads, and referral leads related to a wide variety of mass torts, sexual abuse, and defective product cases for a very busy Legal Marketing and Intake Center . This is a work at home position for closers only . Paralegals and sales closers welcome ! Must be fluent in English and
Duties/Responsibilities
Provide positive interactions with potential clients while helping them navigate the first step of their injury claim.
Organize, prioritize, and process inquiries daily following standard protocols from initial screening and pre-qualifying of new leads to providing potential client and case details to the appropriate legal team for review.
Collect contact information and accurately summarize relevant case-related information using the company's intake software and custom database management system. Follow up with potential clients as needed.
Develop a thorough understanding of the firm’s specialized practice areas, internal systems, and many nuanced intake procedures.
Required Skills/Abilities
Knowledge of legal cases such as Depo Provera, NEC ,Round Up, Clergy Abuse , Talc ,Ride Share ,Social Media Harm,Hair Relaxer .
Demonstrated leadership, organizational, and project management skills.
Outstanding customer service skills and ability to communicate effectively with patience, empathy, and compassion to ensure a positive interaction with potential clients from various backgrounds and circumstances.
Strong writing skills and ability to identify key takeaways from conversations to form clear, concise, and cohesive case summaries.
Computer and technology aptitude with strong analytical and reasoning skills to understand how data interrelates and be able to follow logical progression of process; ability to quickly learn and teach new software technologies and multiple systems.
High level of professionalism, judgment, discretion, decision-making, and initiative.
