About Alarm Depot
Alarm Depot is a boutique security integrator of smart home technology based in Miami. Florida. We are dedicated to redefining the home security experience with intelligent products, services, and the highest levels of customer care. .
As a leading smart home technology provider, we offer home security, energy management, home automation, local cloud storage, and high-speed Internet solutions to our customers throughout the state of Florida. “WE” are obsessed with assuring our clients receive the highest levels of customer service and attention.
What you will do:
Provide basic technical assistance by phone, email and our proprietary software to existing clients
Schedule and ensure on-time arrival to daily customer repair and installation appointments
Provide exceptional customer service
Efficiently schedule follow up of clients requiring secondary visits
Create solutions to help protect and simplify the "customer experience"
Explain and provide detailed system capabilities and operational instructions
Conduct routine receipt of inventory of purchased materials
Generate billable service repair invoices
Communicate with all field technicians
Prepare daily work progress updates for ongoing projects
Track, follow up and address unpaid service invoices
What are we looking for:
Ability to interact and communicate well with all customers
Ability to problem solve and find efficient solutions
Must have friendly and professional phone and email etiquette
Must have patience and able to handle the calls with a smile in your voice.
Must be able to talk to clients in a manner that is polite, educated, and puts them at ease.
Must be positive, extremely organized and detail oriented
Must be proficient in Microsoft (word, excel, outlook etc.)
Must be able to multi-task and prioritize assignments in a team environment
The ability to type 35- 45 WPM (minimum)
Must have 2 years customer service experience
Minimum High school Diploma or GED
Experience:
Customer Service: 2 years (Required)
Language:
English (Required)
Spanish (Preferred)
Work authorization:
United States (Required)
Work environment:
Office
Communication method(s) used:
Phone
Text
