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We are seeking an experienced Dispatch Manager to oversee operations at our small but busy dispatch center. The ideal candidate will ensure efficiency, productivity, and top-tier service in our emergency roadside assistance operations for truckers.
Key Responsibilities:
✅ Monitor employees to ensure they are utilizing time effectively and staying productive
✅ Ensure staff actively engages with vendors during downtime
✅ Dispatch vendors efficiently for emergency roadside assistance requests
✅ Negotiate competitive rates with vendors to optimize service costs
✅ Maintain excellent communication with vendors, truckers, and team members
✅ Provide top-tier customer service to ensure client satisfaction
Qualifications:
Proven experience in dispatch management or a similar role
Strong negotiation and vendor management skills
Excellent communication and customer service abilities
Ability to multitask and stay organized in a fast-paced environment
