Acres Plumbing is hiring for a Service Coordinator/Dispatch position
Position Summary:
The Service Coordinator/Dispatcher is responsible for receiving incoming phone calls, coordinating service calls and communicating with technicians and field supervisors. The Service Coordinator/Dispatcher must possess excellent computer, organization, and customer service skills.
Responsibilities:
- Receive, Schedule, and dispatch service calls
- Assign and communicate with technicians scheduled service calls and emergency
service calls while informing the manager of current schedules and any changes
made to the schedule
- Organize on-call schedule for technicians
- Contact customers to schedule service and maintenance calls
- “Time Stamp” technicians for dispatch, arrival and completed times
- Answer customer inquiries in a timely matter
- Confirm with customer to ensure their method of payment
- Perform other job-related duties as assigned
- Follow up on pending orders and pending work orders
- Set up client data, invoices, and collection of past due invoices
Minimum Qualifications (Knowledge, Skills, Abilities, and Education)
-Must have knowledge of Naples area
- At Least 2 years management experience
- At least 2 years’ experience in service dispatching
-Plumbing knowledge preferred
- Relevant industry experience in plumbing, or construction
- Minimum of 2 years of customer service experience
- Ability to read, write & speak English proficiently
- Strong communication and internal/external customer service skills
- Proficiency with computers (Microsoft Excel) and ability to learn new software
- Able to work in a fast-paced environment and multitask
- Strong attention to detail is required
- We have a great company culture, so a positive attitude is highly desired!
What we offer:
- Competitive salary and paid weekly
- Company smart phone
- Paid vacation, holidays
- Medical, vision, dental, life insurance,
As a valued Service Coordinator/Dispatcher we invite you to be part of our growth and success! All resumes will be kept confidential.
