Customer Service Specialist (Permitting) Print (https://www.governmentjobs.com/careers/leecounty/jobs/newprint/4393412) Apply Customer Service Specialist (Permitting) Salary$21.11 - $23.22 HourlyLocation Fort Myers, FLJob TypeFull-Time RegularJob Number06950LCDepartmentD C D Development SvcsOpening Date02/15/2024Closing Date2/18/2024 11:59 PM Eastern
Description
Benefits
Questions
DescriptionLee County is seeking a reliable, dependable, and professional candidate to fill the role of Customer Service Specialist in our Permitting section. This position performs advanced, technical customer service work responsible for the identification and issuance of required permits. Employees are responsible for providing assistance and information in the areas of building plans review, permit issuance, zoning, development orders, flood plain development requirements, coastal construction zones, contractor licensing, inspection tracking and issuance of Certificates of Occupancy and/or Compliance.Duties and ResponsibilitiesUnder the direction of the Permitting leadership team, performs activities related to intake and issuance of permits; and provides direct in person, electronic, and telephone customer service.
Understand and effectively communicate building permit procedures, for intake and issuance of permits including Occupancy requests.
Develop and maintain proficiency in permit maintenance tasks, including revisions, void/cancellation, extension/completion requests, subcontractor requests, to ensure permit records reflect accurate information.
Develop and maintain proficiency in the use of the tools of the department, including established procedures and regulatory documents.
Develop and maintain proficiency in the use of the electronic resources, including Accela permit tracking software, LeeSpInS Geographic Information System, eConnect online resource, document retention systems, and web resources as assigned.
Support process improvements and technological changes within the department.
Provide accurate and consistent information on both permitting and zoning processes, as assigned in person, by telephone, and via electronic means.
Develop and maintain an understanding of the Lee Plan and Lee County Land Development Code, as applicable to assigned duties.
Display positive customer service skills in all interactions, with the public and with colleagues alike
Education, Experience, Licensing
Requires any combination of education and/or experience equivalent to High School/GED and two years of direct face-to-face customer service experience, working with the general public, permitting experience, or closely related experience.
Possession of a valid driver's license with an acceptable driving record is preferred.
Supplemental Information
Ability to speak clearly and persuasively in positive and negative situations in person, by phone or email.
Ability to operate necessary equipment, including personal computer, copier, scanners (including wide), calculator, fax and other standard office equipment.
Ability to demonstrate strong verbal and written communication skills in a non confrontational manner is preferred.
Ability to deal with the public in a prompt, professional and courteous manner.
Ability to perform basic mathematical skills in determining square footage, linear feet, etc.
Ability to learn associated computer systems applicable to permitting, such as Accela, GIS, etc.
Extensive data entry, word processing and computer use.
Excellent customer service skills.
Proficient in word processing, spreadsheet, and database software.
Knowledge of commonly used construction terms.
Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements equivalent with demands of the position.
Manual dexterity to operate equipment in performance of duties.
May occasionally lift and/or carry/move up to 20 pounds.
Bilingual (Spanish-Speaking) is preferred.
The work days are Monday through Friday 7:30 a.m. to 4:30 p.m (hours may be adjusted based on the section's needs).
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.Below is a brief breakdown of what's included in the benefits package that is offered to our employees.For a more detailed look into our benefits package, please click visit our webpage at https://www.leegov.com/hr/employees/benefitplans.To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdfHealth Benefits: Medical Insurance Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits. Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available. Dental Insurance Vision Insurance Flexible Spending Accounts Medical Reimbursement Account Dependent Care Reimbursement Account Pharmacy, including Mail-Order Pharmacy Informed Health Lines (Nurse Hotline) Basic Life Insurance (1x or 2x Annual Salary at no cost to employee) Optional Life Insurance Long-Term Disability (60% of pre-disability salary at no cost to employee) Short-Term Disability Sick Leave Pool Flu vaccinations Wellness ProgramsFinancial Benefits: Florida Retirement System (FRS) Two Retirement Plan Options:1) FRS Pension Plan (Defined Benefit)2) FRS Investment Plan (Defined Contribution) Deferred Compensation (457) Plans Financial Savings/Management Programs Eligible for membership with Suncoast Credit Union Employee Leave Benefits Holiday Pay - 11 Paid Holidays Annually Paid Sick Leave Paid Vacation Leave Bereavement & Civic Duty Leave Family and Medical Leave Military Family & Medical Leave Educational LeaveEmployee Assistance ProgramServices available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.United Way 2-1-1 (Lee County Employee Resource Program)Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.Educational AssistanceReimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.01 Do you possess any combination of education and/or experience equivalent to High School/GED and two years of direct face-to-face customer service experience, working with the general public, permitting experience, or closely related experience?
Yes
No
02
If you answered "Yes" to the question above, please explain your experience that qualifies you for this position including employment history and dates.
03
The work days and hours for this position are Monday through Friday, 7:30 a.m. to 4:30 p.m. (hours may be adjusted based on the section's needs). Are you able to work this schedule?
Yes
No
Required Question
AgencyLee County GovernmentAddressP.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902 Phone(239) 533-2245 Websitehttps://www.governmentjobs.com/careers/leecounty Apply Please verify your email address Verify Email
