HOST JOB DESCRIPTION
Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assisting Guest with Merchandise sales, including ringing in, managing your bank and to-go orders.
Essential Functions
Warmly greet and seat guests in the restaurant
Answer telephones, and take orders, messages and reservations
Available to work a variety of hours, days and shifts, including weekends
Safely and effectively move chairs, tables, highchairs and booster seats
Safely and effectively use and operate all necessary tools and equipment
Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectively
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Assist with clearing, cleaning and resetting tables and maintain restrooms
Sell and accurately account for gift cards
Answer telephones, and take orders, messages and reservations
Use proper phone and voicemail etiquette and guidelines
Understand and respond knowledgeably to questions about the restaurant and menu
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
Comply with all safety and sanitation guidelines and procedures
Successfully complete alcohol awareness training
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
