SUMMARY: The Dockhand is responsible for assisting all departments with daily marina functions. Additionally, they may be responsible for assisting with basic service functions, boat movements, securing boats, and general upkeep of the property. This position reports to the Service Manager and/or Marina Manager.
ESSENTIAL FUNCTIONS:
Spot and communicate with Equipment Operator/s when moving, lifting and/or setting boats.
Responsible for the monthly battery charging program.
Empty all trash on docks, member areas, and overall property daily.
Ensure the restrooms are cleaned daily.
Ensure that the trash is emptied prior to opening and closing.
Roles and responsibilities may change and evolve over time.
Rinse, and flush boats after they are hauled from the water.
Operate equipment including but not limited to, tractors, small forklift, floor scrubber, as needed.
Aware and capable of preventing hazardous situations before they become critical.
Reports any hazards, problems, or complaints at the facility to Management and participates in the efficient resolution.
Always maintains a professional and positive demeanor on the premises.
Self-motivated and vigilant with attention to detail in handling equipment, boats, and assisting customers.
Ensure compliance with regulatory and company policies and procedures.
Must demonstrate a high regard for safety.
Must have basic computer skills for email, Word, Excel, and launch software.
Clear understanding of the Point-of-Sale system and its functions.
Roles and responsibilities may change and evolve over time.
SECONDARY FUNCTIONS:
Ability to communicate in English with members/guests/employees to their understanding.
Ability to provide legible communication and directions.
Ability to understand member/guest inquiries and provide responses.
Ability to safely operate boats.
Ability to focus on member/guest needs.
Ability to prioritize, organize and make good judgments.
Ability to ensure security of property.
Ability to maintain confidentiality of member/guest information and pertinent marina data.
Ability to perform assignments with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Ability to remain calm and react quickly when confronted with several tasks at once.
Ability to work with other operating departments on property.
Maintain a positive and cooperative attitude, demeanor, and approach with guests and coworkers.
Other and additional duties as directed by Management.
QUALIFICATIONS:
Strong marine background that includes operating vessels.
Ability to provide a high level of service and a memorable experience for our clientele.
Must be able to work flexible hours including evenings, weekends, and holidays.
Capable of multi-tasking.
Professional appearance and demeanor.
Able to perform necessary maintenance functions to keep the marina equipment operable.
Strong mechanical aptitude.
Able to work alone and as part of a team.
Knowledge of local the local waters.
Good organizational skills.
Ability to communicate well with members, guests, and co-workers.
