Supplies Plus seeks a Counter Sales Product Advisor who is passionate about delivering superior service – and someone who wants to be a part of building a leading business. A successful Counter Sales Product Advisor will embrace a growth mindset, support their team however possible and be energized through daily interaction with customers.
The Counter Sales Product Advisor plays a pivotal role within the day-to-day operations of the Company and directly impacts the financial and operational success of the business each day. The Counter Sales Product Advisor will interact daily with the Company’s customers and will be a driving force in creating a world class customer experience focused on service and availability. In the course of their workday, Counter Sales Product Advisors will recommend solutions, build loyalty, cultivate the customer’s relationship, and showcase Supplies Plus industry leading commitment to product and availability.
Supplies Plus is a meritocracy that allows individuals to advance and grow their responsibilities rapidly based on performance and willingness to get the job done. Supplies Plus offers ambitious individuals the ability to practically apply their skillset and take responsibility for the results of their team.
About Supplies Plus:
Supplies Plus is a privately-owned, value-added distributor of paints, coatings, and related consumables to the automotive, marine, and diversified industrial markets. Founded in 2000, the Company now operates out of four strategically located service centers in Fort Myers, Naples, Port Charlotte, and Sarasota. Supplies Plus has positioned itself as the go-to source for professional and retail customers who value product knowledge and availability in their distribution partner. With a focus on customer needs, the Company has curated a line card of leading manufacturers and its proprietary Unleashed brand which continues to expand.
The Company has strategic plans to expand further into the Florida market through new locations and developing product categories.
Key Responsibilities
Support store manager in achieving overall store sales and service goals
Oversee and foster customer relationships with a focus on building loyalty
Assist customers with their questions and needs, either in person or via the telephone
Share product knowledge with all team members to help increase store level product knowledge and sales
Handle cash and other purchasing transactions
Operate the Point-of-Sale system to retrieve up to date sku information
Assist purchasing and warehouse teams to ensure inventory is accurate
Effectively communicate features, benefits, and warranty policy information to customers
Execute merchandise stocking and display with an eye for store aesthetics
Skills and Experience Necessary for Success
Delivering value to our customers is key to our culture and the success of our Team Members. We are looking for candidates who want to support the Company in our journey to make Supplies Plus the vendor of choice for all paints, coatings and consumables need. Successful candidates will display:
Servant leadership (no aholes policy)
Ability to follow through on commitments and promises to Company stakeholders
Respect and prioritization of safety in all facets of the business
Paints, coatings, and automotive system knowledge
Bias towards action
Ability to execute, train and educate on all Company processes and systems
Desire to learn leadership and win as a team
What Else Do We Look For?
Experience in a customer facing, dynamic environment
Working knowledge of automotive systems preferred
Speak and write English (Spanish fluency is a plus)
Must be able to learn new computer programs quickly and effectively
Accurately determine amounts such as discounts, markups, percentages, and gross profit
Hold team members accountable, inspect work quality and give feedback that positively impacts future behavior
Familiarity with creating checklists and SOP documentation
Ability to work a variety of days, evenings, and weekends as needed
Valid driver’s license
