Job Description- Interpreting and distributing documentation related to systems functionality, upgrades and enhancements- Creating/modifying procedures to solve complex problems considering system limitations- Duties may include instructing system users on workflows- Troubleshooting tickets via a ticket queue- Upgrades to system every 6 mo-1 yr team members rotate through leading an upgrade project- Heavy build work- Maintain and upkeep all system documentation- Mentoring new team members- Cross training others from PB for backup support- Participate in heavy customer meetings- Carry out optimization of the system- Team of 3 Analysts and 1 Claims (HB) Peer team on PB side, 6We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements- Understanding of systems functionality and/or HB (Hospital Billing) departmental processes- High School Diploma or GED- 2 years minimum experience in application support and content building Epic Resolute HB nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
