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ADT is seeking Customer Support Representatives in the Jacksonville, Florida location
ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support.
If you have over a year of experience in Customer Service and would like the opportunity with a company who is committed to providing superior customer service while helping customers feel safer, then we want to speak to you. Please Apply!You could be helping to save lives for a living!
If you are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions we would like to meet with you! Apply Today!No relocation provided for this position!As a Customer Support Representative you will be:
Customers first point of contact
The friendly voice of ADT
Trouble shooting their problems and providing technical support
Multitask across systems and applications
Analyze and resolve technical issues
Comfortably navigate customer problems over the phone.
Listening to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs
Provide an incredible customer experience
Attend extensive Training classes
Working with your manager on the same shift each week
Consistently working the same shift
Scheduling:
We are currently hiring for Morning, Mid-day and Overnight shifts
This position has various scheduling options available including morning shifts working a Saturday, and later shifts with weekends off
Compensation:
$14.12 per hour to $16.81 per hour depending on call center experience, plus a 10% shift differential if applicable
Orientation and Training:
Orientation and training for this position will be for 6 weeks
Paid training - Monday - Friday
Opportunity for Career Progression:
50% of the managers at ADT have been promoted from within
Basic qualifications:
High school diploma or equivalent
Minimum of one (1) year of customer service experience
Technical aptitude, problem solving skills
Successful completion of online pre-employment assessment
Preferred Qualifications:
Degree preferred
Call center experience highly preferred
Technical experience preferred
Why ADT?
ADT offers full benefits on the 1st of the month after 30 days of employment.
(Medical, Dental, Vision, 401K with 5% matching.
Paid vacation time (We all need to recharge our batteries at some point)
Tuition Reimbursement.
A great environment to work in, everyone says it is and we mean it.
Opportunity for Career growth
Employee referral bonuses
Apply Here!
