What You Need To KnowOpen the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.OverviewThe Senior Administrator Enterprise Systems is responsible for the end-to-end management and support of equipment / software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support.Specialized Skills and TechnologiesExperience with Saviynt IGA Platform (v2023 or higher) Configuration, Maintenance, Support and Endpoint IntegrationExperience with connectivity standards such as REST API, XML, LDAP, SOAP, and SCIMProven Experience Leading and Integrating Applications onto IGA solutions with various integration methods – Such as Pre-Built Connectors, Cloud connectors, Custom connectors RESTful API Connectors, Custom Java Connectors, File Based Integrations (Flat Files, SFTP), Database integration (JDBCODBC) Direct Application integrations Native SDKs / APIs, Message Queues (MQ)Experience creating and maintaining technical documentation such as SOPs, design documents, operational drawings, manuals, etc.Scripting experience in either PowerShell, Python or JavaScriptExperience in languages such as .NET or Java demonstrating ability to configure and manage connections with JavaScript Object Notation (JSON)Experience in scripting and automation using PowerShell, Bash or PythonExperience with developer tools such as GitHubExperience using patch management solution such as Microsoft SCCM (MECM)Experience in an environment supporting 300+ production Microsoft Windows serversExperience in providing support and maintenance of Linux operating systemsExperience supporting VMware and Hyper-V Virtual InfrastructuresExperience supporting server hardware platforms such as : HPE, Dell, Cisco UCSExperience supporting cloud infrastructures such as : Azure, AWSExperience supporting and tuning administration tools such as SolarWinds & MS SCOMExperience supporting and configuring F5 or NetScaler load balancersPrimary Responsibilities3+ years experienceStay current on supported technologies through various training opportunitiesIdentify opportunities to enhance processes, procedures and policies relating to administrative functionParticipate in on call rotationProvide accurate and timely updates to workImprove the service offered to our business partnersProactively work on continuous improvement by identifying cost reductions and productivity improvementsCreate measures for successful execution, including policies, processes, procedures, and controlsImplement, enforce, and improve policies, processes, procedures, and controlsMaintain system landscape documentationEnsure effective administration of, and compliance with, all internal processes, procedures, and controlsCommunicate effectively up and down the organizational hierarchyImplement continuous improvement measures and initiativesMonitor and work on issuesResearch, evaluate and recommend applicationsMonitors, troubleshoots, and maintains systems / hardware / software and uses remote monitoring toolsMonitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctionsCoach othersPartner with engineering team to develop turnover documentation for steady state supportMake recommendations to enhance processes, procedures and policies relating to administrative functionAct as an escalation point to team members when manager is not availableOperates at Sr. level of support within the administration function engaging with ETP teams or vendor for support and resolutionsProvide accurate and timely updates to issuesAnalyze project requirements and accordingly provide technical and functional recommendationsMaintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology / process improvementsApply and maintain systems maintenance support levels and fixes using a structured methodologyImplement and maintain the systems that comprise the infrastructure landscape (development, test, production)Configure and manage enterprise environments in line with our corporate standards and guidelinesDiagnose, troubleshoot, and resolve operating system, hardware related incidents either hardware or software relatedMaintain knowledge of vendor technology and solutionsProfessional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirementsProvide support of enterprise backup solutions, disaster recovery and high availabilityDevelop reporting of storage utilization, capacity, and trendingTrack backup job success / failure with a goal to minimize failuresMaintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurationsDemonstrate professional level experience in diagnose, troubleshoot, and resolve : hardware, software or other problems, and correct when necessaryMonitor the performance of computer systems and hardwareCoordinate and implement appropriate security measures to protect data, software, and hardwareLifecycle and Asset management when appropriatePreferred QualificationsPossess industry certification(s)Saviynt Certified Identity Governance Administrator (SCIGA)Saviynt Certified Engineer (SCE)Saviynt Certified Identity Analytics Specialist (SCIAS)Certified Information Security Professional (CISSP)Certified Identity Management Professional (CIMP)Microsoft Certified : Azure Administrator AssociateRed Hat Certified Specialist in Ansible AutomationVMware Certified Professional - Data Center Virtualization 2024 (VCP)RHCSA or Linux + ITIL Foundation certifiedMinimum QualificationsBachelor's or technical degree in related field or equivalent experience3+ years’ experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern GlazersExcellent verbal / written communication skillsExpertise to analyze and solve problems, think outside of the box, and grasp technical conceptsStrong ability to combine information or data to find relationships among seemingly unrelated eventsSelf-starter / motivatedDelivers resultsChange agentStrong attention to detailAbility to diagnose when a system or environment has a problem, issue or fault and resolveAbility to create, read, analyze, and interpret technical diagrams and written proceduresStrong team player who can work across multiple functionsFamiliarity with ITIL conceptsAgile Delivery ValuesOpenness – Team and stakeholders agree to be open about all work and challengesCommitment – Personally commit to achieving the goals of the teamRespect – Respect your team members to be capable and independentCourage – You have courage to do the right thing and work on tough problemsFocus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a teamPhysical DemandsPhysical demands include a considerable amount of time sitting and typing / keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile devicePhysical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stoopingMay require occasional lifting / lowering, pushing, carrying, or pulling up to 20lbsEEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action / EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and / or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
