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DESCRIPTIONThe Associate Experience Advisor is a critical role in help shaping the associate experience at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive a fast-paced environment and you are laser focused on delivering a positive associate experience.RESPONSIBILITIESPrimary Responsibilities
Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation
Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals
Maintain confidentiality of department and associate information according to established practices
Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
Perform other duties as required and/or assigned.
QUALIFICATIONSMinimum Qualifications-Education and ExperienceAssociates DegreeAssociates degree in Human Resources, Business or related field or equivalent education and experienceMinimum 1 year experience in a customer service or customer support roleMinimum Qualifications-Knowledge, Skills and Abilities
An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
Strong organizational and time management skills
Strong attention to details
Ability to manage expectations, process and multiple projects simultaneously
A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Work Environment and Physical RequirementsThe work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ABOUT USAcosta, and its subsidiaries, is an Equal Opportunity EmployerJob Category: AdministrationPosition Type: Full timeBusiness Unit: CorporateSalary Range: $19.00 - $21.00Company: Acosta Services, IncReq ID: 2025
