LGG INDUSTRIALLGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.comABOUT THIS OPPORTUNITYRole ProfilePosition: Customer Sales & Service RepresentativeJob Location: SummervilleJob Type: Full-TimeStatus: Non-ExemptSummary of the RoleThe function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective ERIKS NA customers to ensure that the Branch is able to meet its growth targets.Responsibilities
Must maintain 100% commitment to safety policies and procedures.
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Service Center sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Service Center management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, branch management and internal and external customers
Skills and Abilities
Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions and decimals.
Basic computer skills including MS Word, Excel, internet and email
Must be able to successfully utilize the company software
Minimum Qualifications:
18 years of age or older
Minimum of 1 year Business to Business Customer Service Experience
High School Diploma or Equivalent
Basic computer skills including MS Word, Excel, internet and email
Ability to perform basic math
Ability to work overtime occasionally
Preferred Qualifications:
1-3 years of customer service experience in industrial distribution
Total Rewards
Competitive compensation plan
Health Benefits: medical, dental, vision, short term and long-term disability
401-k with company match
Paid time off
Equal Opportunity EmployerWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.We will be accepting applications for this role through April 8, 2024.
