Customer Service Representative

Customer Service Representative

08 Oct 2024
Florida, Jacksonville, 32099 Jacksonville USA

Customer Service Representative

Would you like to join one of the nations top financial institutions and have loan experience? If so, look no further and apply now!Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Jacksonville, FL or Plano, TX!Pay rate: 18.51/hrShift availability: Mon – Fri, 12:30p – 9p Hybrid scheduleLength: Twelve (12) months with possibility of extension/conversionFor instant consideration for this role, click on Apply Now and upload your resume.Our ideal candidate must have/must be able to:

Receive and respond to requests received by email or phone, but primarily phone

Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight

Requests consist of Commercial Loan and/or Credit Products

Responsible for the day-to-day analysis, research and resolution of varied problems

Functions include administering defined procedures, analysis and report generation, and exception processing

Coordinates the implementation of products/services and operational solutions

May assist in designing, documenting, implementing, and monitoring of new products/services

Provides guidance to associates within own unit regarding procedural, technical and/or operational changes

Education/Certification Requirements:

High School Diploma or GED required

Bachelor’s degree preferred

Experience requirements:

2-4 years of bank operations experience

Strong customer service and conflict resolution skills

Excellent communication skills

Research and analysis skills

Ability to navigate multiple computer systems while interacting with customers

Note:This role a hybrid role in Jacksonville, FL or Plano, TX!Pay Details: $18.51 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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