The Customer Success Manager will be responsible for managing renewals and retention of an assigned set of accounts. The CSM is responsible for the post-sale experience inclusive of driving product adoption, processing up-sells, identifying cross-sells, and managing the renewal and any at-risk situations within their assigned accounts.LocationRemote in the United States (EST hours)ResponsibilitiesDrive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal.Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 30 - 150kARR)Increase customer retention by conducting regular check-ins, and performing business reviews, where applicable.Monitor account health indicators to identify churn risk and develop strategies for mitigation.Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback.Present value of Revalize products with customers, effectively managing objections to mitigate churn.Support customer nurture activities and campaigns in partnership with Marketing.Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals.
