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Description Robert Half is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This is an onsite role in Jacksonville, FL.Your responsibilities
Support records of daily data communication transactions, issues and remedial actions taken or installation activities
Organize hardware repairs with the appropriate vendors
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Fix computer problems, and recommend appropriate action/solutions
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Be in contact regularly and effectively with ticket submitters
Offer computer desktop support in accordance with established policies and procedures
Requirements
Active Directory experience preferred
Microsoft SCCM experience
Proficiency in Windows 10 and Windows 11
Desktop support or related experience
Customer service skills
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
