DescriptionIntroductionDo you have the career opportunities as a(an) EMT Dispatcher you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Our teams are a committed, caring group of colleagues. Do you want to work as a(an) EMT Dispatcher where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!Job Summary and Qualifications
Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
Transport coordination specific to the transfer of patients and discharges from HCA facilities.
Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
Work collaboratively with team members ensuring appropriate patient admission.
Establish and maintain a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center' customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
Maintain professionalism and customer- centric communication with challenging callers.
Performs functions, including centralized patient placement, for medical and or behavioral health patients in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer.
Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.
This position's schedule will be nights.
Skills Required:
Must be proficient in EMTALA.
Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission
Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
Knowledge of basic hospital services.
Knowledge of the principles and practices of hospital and clinical operations and patient care practices
Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
Ability to work independently and under pressure to follow through on issues.
Ability to communicate clearly and concisely, both verbally and in writing.
Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Ability to work effectively with other employees and external parties
Experience (Minimum relevant work experience for successful job performance):
Minimum 2 years of clinical or hospital experience required- highly preferred dispatch experience.
Call Center/Transfer Center or dispatch experience preferred
EMT Certificate (required)
HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleledresources and opportunitiesto reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education andcareer advancement opportunities, every person has a solid foundation for success. Nashville is also home to ourExecutive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our EMT Dispatcher opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
