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Description Robert Half might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. Creatives with talent for solving both routine and unique problems will be a great fit for this position. The ideal candidate is ready to support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Jacksonville, Florida area and is a long-term contract / temporary opportunity.How you will make an impact
Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Spot recurring technical issues and deploy solutions to address the root of the problems
Provide IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Experience with IT support ticketing systems
Deep understanding of User Setup
MS Windows 10 experience desired
Active Directory experience required
Ability to simplify complex problems and build solutions
Demonstrated knowledge of user administration and bug fixing in a client server environment
Understanding of basic networking concepts
Background in installing and configuring operating systems, networked and local printers, and business applications Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
