Payments Processing ManagerThe Payments Processing Manager job ensures that the Check & Cash Services department maintains appropriate standards and controls, adheres to applicable regulatory requirements, and meets processing schedules while ensuring that the department operates in a safe and sound manner. This job supervises para-professional employees and ensures compliance with all relevant accounting and control standards within banking operations. This job also sets day-to-day operational objectives for the team and ensures policies, practices and procedures are understood and followed by direct reports.Key Responsibilities and Duties
Supervises, trains, and mentors a team of check processing and lockbox operations staff. Fosters a positive work environment and encourages teamwork and professional development.
Analyzes current check processing procedures and identifies areas for improvement. Implements new technologies and methodologies to enhance efficiency and accuracy.
Develops and updates standard operating procedures (SOPs) to reflect best practices and regulatory changes.
Ensures all processing activities comply with applicable regulations, as well as internal policies. Conducts regular quality assurance oversight to identify potential areas of non-compliance or operational risk.
Liaises with other customer facing business divisions, customer service, IT, and finance to coordinate efforts and resolve issues related to processing. Prepares and presents regular performance reports and metrics to senior management.
Supports the maintenance and upgrading of check processing systems and software. Collaborates with IT to troubleshoot and resolve any technical issues impacting processing. Connects with Trade Association, Vendor, and FRB partners to advance payments processing services and coordination.
Prepares and manages departmental budgets, workforce planning, forecasting, and project expenses.
Manages performance of banking operations team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation and development of team.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level8PLPreferred Qualifications
7+ years of payments processing experience, specifically in check & cash services
National Check Payments (NCP) Certification
Significant lockbox & official bank check experience
Prior management experience
Posting End Date: 08/12/24#LI-CE1#LI-HYBRIDCompany SummaryEverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.VEVRAA Federal ContractorBenefits SummaryEverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.EverBank prohibits pay discrimination on the basis of any protected characteristic.EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.Pay Range $107,440 to $145,360EEO StatementEverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.Pay Transparency Non-Discrimination ProvisionWe will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at 1.800.397.6251. TTY 1.877.889.5627. www.dol.gov/ofccp (https://urldefense.com/v3/http:/www.dol.gov/ofccp;L8-7AA!WETVLfn333rqXNYi0-qITSUktDEWiFnQqvstF1J-gO8B03ANdCf4ucPkrvzeJpXk8bwyTvLqjEa8-JEpoxwcjXaB$) .Machine Readable FilesThe Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:Machine Readable Files (MRFs) - Aetna
