Treasury Management Ops Support Specialist SrThe Senior Treasury Management Operations Support Specialist supports clients and to assists more junior-level associates with resolving more complex issues and concerns related to their enrolled Treasury Management products and services in a manner that exceeds client expectations. This position is also responsible for performing associated job duties to escalate client requests, complaints, and suggested service modifications, and to document client interactions as required by related procedures.Key Responsibilities and Duties
Possesses functional operating knowledge of all current Treasury Management product and service features and functionality. Uses sound judgement to respond to client inquiries and issues timely and accurately.
Monitors relevant team tracking and processing logs to ensure accuracy and procedural compliance.
Provides advanced system, application, product, service, and procedural training to new or less experienced Treasury Management Support associates.
Uses knowledge of general Business and Commercial Banking operational processes to resolve unusual client and/or bank issues and concerns for which there is no specific documented solution.
Understands, assesses, and resolves client inquiries and concerns related to product and service pricing schedules, structures, and methodologies. Explains fees, earnings credits, compensating balances, and account analysis system functionality to both internal and external clients.
Maintains a thorough working knowledge of business account types so as to refer Treasury Management products and services, pricing, and billing methodologies to properly assess and respond to related client inquiries.
Ensures client requests and service modifications are documented thoroughly and accurately and presented to relevant associates and/or teams for further review and processing to ensure SLAs are met.
Assists clients as needed with general banking requests as documented in applicable procedures.
Ensures client complaints are documented accurately and resolved within required SLAs.
Adheres to all documented Treasury Management Operations Support Team policies and procedures and comply all applicable banking laws, rules, and regulations to ensure all legal, risk, and compliance concerns are addressed.
Educational Requirements
Vocational and/or Technical Education Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level4ICPreferred Qualifications
Advanced knowledge of Treasury Management systems, applications, and products (E.g. ACH Origination, Online Wire Transfers, Positive Pay, Sweeps, ZBAs, Business Online Banking portals)
Client-facing experience resolving complex requests and escalations like phone support for advanced Business Online Banking portal functionality
Experience with SFTP file transfers and Treasury Management payment file processing requirements
Experience implementing Treasury Management products and services
Knowledge of Deposit Operations processes and procedures related to Treasury Management products and services
Hybrid work is a minimum of four days a week, one flexible day for remote work.Posting end date: 7/22/24#LI-HYBRID#LI-CE1Company SummaryEverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.VEVRAA Federal ContractorBenefits SummaryEverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.EverBank prohibits pay discrimination on the basis of any protected characteristic.EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.Pay Range $26 to $37EEO StatementEverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.Pay Transparency Non-Discrimination ProvisionWe will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at 1.800.397.6251. TTY 1.877.889.5627. www.dol.gov/ofccp (https://urldefense.com/v3/http:/www.dol.gov/ofccp;L8-7AA!WETVLfn333rqXNYi0-qITSUktDEWiFnQqvstF1J-gO8B03ANdCf4ucPkrvzeJpXk8bwyTvLqjEa8-JEpoxwcjXaB$) .Machine Readable FilesThe Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:Machine Readable Files (MRFs) - Aetna
