Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.
Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.
We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:
Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.
Position Summary:
The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers’ homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, etc.
Essential Duties and Responsibilities:
Perform service on Leaf Home systems at customers’ homes based on logged service tickets and onsite inspection. Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallation of systems, removal of old units, etc.
Document, schedule, and close services performed in the service ticket system accurately and in a timely manner.
Proactively engage with customers to provide an outstanding customer service experience.
Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.
Required Education and Experience:
Required Education
High school diploma or equivalent.
Required Years of Experience
2-4 years of experience in basic remodeling, construction, or a related field.
Additional Requirements:
Valid driver’s license.
Reliable truck, van, or large SUV.
Functioning laptop, smartphone.
Functioning tools are required to perform job duties.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Preferred Knowledge, Skills, Abilities, or Certifications:
Based on role specifics – must be comfortable working at heights.
Key Competencies:
Uses basic problem-solving and subject matter understanding to perform tasks under supervision.
Travel Requirements:
Occasional overnight travel is required (1-10%)
Overtime/Additional Hours Requirements:
Overtime hours may be required based on business needs
Other hour considerations: Weekend and/or evening hours may be required.
