We are seeking highly experienced Call Center Agents who thrive in fast-paced, high-volume environments. You’ll be the first point of contact for our customers, providing top-notch support via live chat, email, and phone. If you have a proven track record of handling complex inquiries across multiple platforms—and doing it with professionalism, empathy, and efficiency—we want to hear from you.
Note: Recent experience in a call center or customer service role is required.
Responsibilities:
-Handle a high volume of customer inquiries across live chat, email, and phone with accuracy and urgency
-Troubleshoot and resolve issues promptly while maintaining a positive customer experience
-Document interactions clearly and concisely in internal systems
-Navigate between multiple systems and tools efficiently
-Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction
Qualifications:
-2+ years of recent experience in a high-volume call center or customer support environment
-Proficiency in multichannel tools such as Zendesk, Intercom, Salesforce, or similar platforms
-Strong written and verbal communication skills
-Ability to multitask and prioritize in a hectic, fast-moving setting
-Bilingual (English + [Spanish/French/Other]) a strong plus
-Tech-savvy and comfortable working with cloud-based systems and CRM software
-Availability for shift work, weekends, or holidays as required
What We Offer:
-Comprehensive training and ongoing support
-Opportunities for growth and internal advancement
-A dynamic and supportive team environment
How to Apply:
To be considered, candidates must submit their updated resume to:
