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Location:
The Leasing Agent role is responsible for all aspects of leasing and marketing at the property, providing the best customer service to current and prospective residents as well as maintaining positive resident relations.
Responsibilities:
Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, ); immediately record all telephone and in-person traffic appropriate reports
Files guest cards and all lead information into Entrata
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
Orient new residents to property (i.e. turn over keys, reviews property rules, regulations and procedures, point out mail boxes, and review amenities,
Adheres to standards and complies with: corporate procedures, government laws on Fair Housing, and all inspections of the facility
Maintains accurate monthly commission sheets on leases and renewals for bonus purposes
Receive all telephone calls and in-person visits; listen to all resident requests, complaints, and comments and immediately complete maintenance work orders to inform maintenance team
Answer questions for residents about the property, repairs, rent, rules,
Follow up on a timely basis /respond to resident requests or problems immediately
Contact apartment locators on regular basis to obtain traffic; inform of rental rates and specials
Review market survey/analysis on a continual basis to generate ideas and formulate plans
Qualifications:
High School Diploma or equivalent; college degree preferred
Experience:
Previous Leasing or Sales experience preferred
Must have basic knowledge of Fair Housing Laws
Strong attention to detail and sales ability is a must
