As a Front Desk Supervisor, you will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort.Supervise and train front desk agents to deliver top-notch customer service and operational excellence.Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction.Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management.Schedule and manage front desk staff, ensuring adequate coverage at all times.Monitor and manage financial transactions, including room charges, payments, and cash handling.Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments.Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies.Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence.Assist with special requests, such as making restaurant, transportation, or entertainment reservations and arranging tours.To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
