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Open Position: Customer Service Representative
Company: The Results Companies, LLC
Address: 333 N Lake Parker Ave, Lakeland, FL 33801
Please apply at www.expectgreater.com/jobs
Position Overview
The Results Associate manages Results Clients customers' phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.
Duties And Responsibilities
Uses numerous computer workstation applications to supply live responses to customers' needs
Documents customer calls in the database system
Assists customers with functionality and basic troubleshooting of product or account issues
Assists in resolving serious complaints and escalated calls
Maintains at a minimum, target levels of performance
Maintains up to date level of product knowledge
Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
Qualifications
Must be proficient on computers. Ability to type 25 VMP or more
Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
Articulate speech, clear and well modulated speaking voice
Superb listening, probing, negotiation and de-escalation skills needed
Must have excellent analytical and troubleshooting expertise
Must be able to accommodate a flexible schedule, as needed
Customer service or support service experience
Proficient on computers
Strong data entry skills
Excellent customer service skills
Excellent organizational skills
Ability to work in a team environment
Please apply at www.expectgreater.com/jobs
The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.
