Are you highly organized and enjoy a fast-paced work environment? Do you love the challenge of multitasking various tasks while being detail oriented? If so, we should talk. We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We’ve built a 30-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. We are a dynamic and entrepreneurial company looking for like-minded individuals to continue to grow and expand our services, and to provide a world-class working environment. Currently we are seeking a candidate to join our Service Team as a Dispatcher. Benefits:
Medical
Dental
Vision
Training and mentoring
401(k) with matching
Paid sick leave
Paid vacation
SUMMARY
This position plays a critical role in providing an interface between the customer, the Account Managers, and the Service and Maintenance Technical team.
JOB RESPONSIBILITIES
Answer phones by 2 nd ring.
Review & respond to new VM’s & email.
Check -in with Account Managers at the beginning and end of shift. minimally.
Perform pre-billing tasks including checking and filling out all required company and customer forms and checklists, and obtaining required pictures
Create invoicing for client as required, and review and resolve any rejected billing.
Create all required support documentation for repairs including invoicing, reconciliation, and collecting on past due invoices.
COMPETENCIES/REQUIREMENTS:
Strong problem-solving and organization skills.
Self-directed and enjoys contributing to a team.
Experience in high level of customer service required.
One to three years’ experience in a web based, windows environment background a +.
Outstanding interpersonal and communication skills.
The ability to prioritize, & work in a fast-paced environment, handles multiple tasks and work under time constraints.
Strong oral and written communication abilities, and the ability to grow and maintain relationships.
Ability to quickly learn and apply new and proprietary software.
Hourly Pay Range: $18.00 - $24.00
If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!
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