Job Description: Cybersecurity IT Support Specialist – Veterans encouraged to apply
Position Overview:
Our client is seeking a proactive and technically skilled IT Support Specialist to join our team. The ideal candidate will possess a strong commitment to continuous learning, exceptional customer service skills, and the ability to manage multiple tasks effectively. In this role, you will support clients with a wide range of technical issues and ensure smooth operations across various systems and platforms.
Key Responsibilities:
Lifelong learner: Maintain a habit of ongoing learning to stay updated with emerging technologies and industry best practices.
Job related: Demonstrate technical expertise across all responsibilities and duties, seeking opportunities for professional development and skill enhancement.
Customer Service: Provide proactive and customer-centric support, ensuring that client interactions are efficient, clear, and meet their needs.
Effective Communication: Simplify complex technical concepts for end users, maintaining professionalism and confidentiality in all interactions. Handle situations with tact and respect.
Time Management: Successfully manage multiple tasks, projects, and deadlines, even in fast-paced or interruptive environments.
Team Collaboration: Effectively work with teammates, clients, and vendors, fostering a collaborative team atmosphere. Mentor and support colleagues while remaining open to receiving coaching and training.
Technical Skills & Expertise:
Certifications: CompTIA Security+, Cloud, and/or CYSA certifications required, or the ability to complete training and obtain certifications before starting.
Remote Support: Provide remote resolution for various client technical issues, ensuring timely and effective solutions.
Device & OS Support:
o Windows and macOS systems
o iPhones, including email and authenticator applications
Networking: Troubleshoot and resolve connectivity and performance issues, including computer, LAN, Wi-Fi, and ISP-related problems.
Firewall Management: Identify and resolve content filtering issues related to firewalls.
Microsoft 365: Manage user accounts in Office 365, including creation, management, and offboarding.
Collaboration Tools: Support for OneDrive, SharePoint, and Teams.
Qualifications:
CompTIA Security+, Cloud+ and CYSA certifications or ability to get trained and certified prior to start. If unemployed, training may be offered at no cost if you qualify.
Proven technical expertise in IT support and troubleshooting
Strong communication skills with the ability to convey technical information to non-technical users
A collaborative mindset with a strong desire to contribute to team success
Ability to work independently and manage multiple priorities with a focus on deadlines
Clean background
If you are passionate about technology, customer service, and continuous improvement, we encourage you to apply for this dynamic position. If interested send a copy of your resume and best time to contact you. Apply today.
