Description We are looking for a Customer Service Representative to join our team in Lake Mary, Florida. In this role, you will have the opportunity to work both in an office setting and remotely, providing support to nursing evaluators. This role offers a short term contract employment opportunity. Responsibilities: Handle both inbound and outbound calls to nursing evaluators for scheduling and confirmation purposes. Assist nursing evaluators with troubleshooting and event coverage. Maintain and update customer records in an accurate and efficient manner. Use multiple platforms simultaneously to manage customer interactions. Proactively collaborate with nursing evaluators to ensure that tests are set up correctly. Use problem-solving skills to address and resolve customer inquiries. Process customer applications efficiently and accurately. Monitor customer accounts and take appropriate action when necessary. Maintain a professional and courteous demeanor during all customer interactions. Utilize Microsoft Excel and Word to manage and track customer data and communications. Requirements Proficiency in Microsoft Excel and Microsoft Word Experience in a call center customer service environment Ability to manage inbound and outbound calls effectively Strong data entry skills with attention to detail and accuracy Experience in order entry and processing Ability to schedule appointments and manage a calendar Exceptional customer service skills and a customer-oriented mindset Excellent email correspondence skills, ensuring clear and effective communication Ability to handle multiple tasks and prioritize effectively Strong problem-solving skills and the ability to handle customer issues and complaints professionally. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
