Bilingual Agent - French

Bilingual Agent - French

02 Jul 2023
Florida, Melbourne, 32901 Melbourne USA

Bilingual Agent - French

Vacancy expired!

DescriptionThe Digital Communication Specialist (FDCS) must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.The FDCS will deliver and foster a premier level of service for customers based on trust and respect. The FDCS must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.The FDCS is an innovative initial contact point for customers. The FDCS provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The FDCS will help identify process improvement recommendations that drive customer satisfaction and advocacy.During a Typical Day, You’ll

Ability to maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including:

Accurately respond to customer inquiries through instant messaging software

Utilize available resources to respond to customer inquiries

Corresponds with customers via mail, if working the Correspondence contact stream as needed.

Outbound phone calls to customers and dealerships on occasion.

Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.

Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.

Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments.

Remains knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.

Actively participates in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.

Complete additional tasks / projects as needed.

Maintain professional working relationships

What You Bring to the Role· High School Diploma required. Associates degree or 2 years college coursework completed preferred.

1-2 years’ customer service experience, preferably in a contact center operations environment.

Additional experience in customer sales, customer service, or digital communications is a plus.

What You Can Expect

Starting hourly wage of $17 hourly $2.00 for French language premium for a total of $19.00 hourly

8 am – 11 pm EST, Monday – Friday & 8 am – 8 pm EST Saturday

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Must be fluent in French and English – written and verbal

Must possess excellent decision making and problem-solving skills

Ability to maneuver through various systems to provide the customer accurate information

Displays professionalism and positive attitude to develop and nurture prospect relationships

Ability to effectively communicate with customers, managers and co-workers

Demonstrate self-motivation and results-orientation

Time management and organizational skills to efficiently organize, plan, schedule and execute tele business activities

Willingness to take on new assignments

Reliability; follow a logical, analytical approach to business conversations and chat dialogue

High level of trust and integrity

Exercise good judgment

Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision

Ability to build strong professional relationships and adapt approach to different management styles

Must be able to multi-task

Knowledge of call center environment

Hours of operation vary by program.

Must be able to transition to an @home work environment if required.

o Employee will agree to Speed Test requirements.o Employee agrees to use their own personal equipment and ISP and have a designated space to handle work responsibilities without any outside interference.About PerceptaEstablished in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect:Culture of Service - to be treated like you are the customer from day oneTeamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributionsRespect – a team that is accountable, dependable and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.Primary Location: US-FL-MelbourneReq ID: 03N8Y

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