SERVICE COORDINATOR/ADMIN/ASSISTANT DIVISION MANAGER
Answer phones
Update a call log for each incoming call and manage each call till completed.
Communicate with customers to sign estimates and receive payments prior to schedule service except customers who have credit established. Verify outstanding monies are not owed.
Create service calls in software and schedule techs.
Review in software after each service call if the work is complete, needs additional estimate, needs additional trip, etc.
When service is complete, review invoices for accuracy and add them to invoice log. (TBD)
Manage scheduling Hood PM service plans and 6 month fire suppression service plans.
Create a log of requested service plans.
Create requested service plans.
Schedule Hood Depot fire suppression requests.
Request to pull fire parts from Hood Depot for Hood Depot Fire suppression projects.
Follow up on open estimates with customers.
Maintain software that data is up to date and clean.
Help oversee inventory and ordering.
Call customers to collect outstanding monies.
Log parts required to complete outstanding work and follow through on this.
Train employees on software.
Create and maintain a QC process.
Manage techs for quality of work. IE: actual work, pics, quality of paperwork
More as required.
Housecall Pro and Quickbooks experience a plus
Important qualities are:
Organized
Efficient worker who can handle many things each day
Management experience over employees with support from upper management.
Attention for detail.
Collection experience.
General understanding of accounting.
Someone who can take a plan and execute that plan decisively.
Starting pay $52,000 with additional percentage of profit. Can easily become a six figure position in a year or two.
We are looking for a person looking for an opportunity to grow the division.
