Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.
As a Customer Support Specialist, you will be the main point of contact for customers, assisting with inquiries, troubleshooting issues, and providing product guidance. You will work closely with other team members and departments to ensure that our customers receive prompt and accurate support.
To excel in this role, you must have excellent communication and problem-solving skills. You should be patient and empathetic and have the ability to handle difficult situations with professionalism. Additionally, you should be detail-oriented and able to manage multiple priorities.
Responsibilities
Respond to customer inquiries and provide timely and accurate assistance
Troubleshoot issues and provide solutions
Assist customers with product selection
Maintain thorough and up-to-date knowledge of our products
Document customer interactions and resolutions
Collaborate with other departments to resolve customer issues and ensure customer satisfaction
Escalate complex or unresolved issues to the appropriate team or supervisor
Confirm accuracy in data entry
Requirements
1+ years of experience in customer support or a related field
Excellent Bi-Lingual communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to remain calm and composed in stressful situations
Proficient in using Microsoft applications and other customer support tools
Solid understanding of technical concepts and the ability to explain them to customers
Ability to work independently and as part of a team
Previous experience in a fast-paced environment is a plus
Benefits
Competitive salary
Opportunity to work for a reputable and growing company
Career advancement and growth opportunities
Comprehensive training and development programs
Friendly and inclusive work environment
