Insurance Customer Experience Specialist
Location: On-Site | Type: Full-Time | Level: No Experience Needed
Industry: Insurance/ Member Services / Customer Service
We’re seeking an empathetic and solution-oriented Healthcare Member Experience
Specialist to join our member support team. In this role, you’ll handle:
- Incoming calls
- Create positive experiences that build trust and long-term satisfaction.
- Resolve member concerns
- Apply creative problem solving skills tailored to each member's needs
If people say you have a way with words and an even better way with people
we invite you to apply. This isn’t a typical call-center job — it’s an opportunity to truly make
a difference in how member's feel about their care.
Responsibilities
- Preventing problems before they start. You’ll identify early signs of dissatisfaction
and turn them into opportunities to strengthen the relationship.
- Turning “I’m not sure” into “I’m in.” Through calm, clear communication, you'll
gain trust, demonstrate competency and handle objections, hesitations, and
frustrations with empathy — and strategy.
- Building emotional loyalty. Every message, call, or chat is a chance to make
someone feel heard and valued. That’s your superpower. Actively listen, build
rapport, educate customers, address issues.
- Providing excellent customer service at all costs. Whatever it takes.
The ideal candidate would is empathetic by nature, calm and collected under pressure,
persuasive, service-driven and has a sharp eye for detail! If we’re describing you, then
submit your resume and send us a quick note telling us about a time you helped someone
stay calm, feel heard, or change their mind — and how that skill might show up in this role.
