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Kimpton Epic Hotel
Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.What you get to do: The Overnight Bell Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, the Overnight Bell Attendant is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary. In addition, this position is required to maintain the cleanliness and appearance of common areas in the hotel for both guests and employees.Your day-to-day include the following. Other duties may be assigned.
Greet all guests upon arrival.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Promote all hotel functions and facilities.
Hail taxicabs and answer inquiries.
Inform incoming guests on the following while assisting them to their room: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; health club information; emergency procedures; equipment and exit paths.
Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.
Assist guests by taking luggage to the curb to meet their transportation.
Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
Sign for lost luggage from airlines and deliver to the guest's room.
Book tours when Concierge is not available.
Assist guest with general information when Concierge is not available.
Attend department meeting once a month.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
Assist valet when they are busy, cover for lunch breaks, and cover in their absence.
Keep bell closet clean and neat.
Polish and clean bell carts daily.
Submit all lost and found articles accompanied by a Lost and Found report.
Assist guests into automobiles or taxicab. (Keep white zone clear)
Function as a valet parking attendant and doorperson as needed.
Check laundry/dry cleaning in and deliver to room.
Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
Check and secure guests' luggage until departure.
Direct guests to various meeting rooms.
Prevent entrance of unauthorized or undesirable persons.
Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.
Provide other assistance to guests as necessary to ensure the highest quality of service.
Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, entrance and alley.
Clean and set-up meeting room functions according to the function sheets.
Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room, the compactor area, and the employee restroom.
Set up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
Check and replenish your supplies and cleaning tools.
Greet each guest you see with "Good morning" or (afternoon, evening).
Quickly respond to guest requests in a timely and friendly matter.
Follow procedures for entering and leaving guest rooms.
Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a "lost and found" item with the date, where it was found, description of the item, and finders name.
Turn in keys and pager to Housekeeping Department when shift ends.
Specific experience we're seeking:QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
