Job DescriptionWe are seeking a dedicated and customer-focused Call Center Agent to join our growing team. In this role, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service that aligns with our company standards. This is an excellent opportunity for professionals who thrive in a fast-paced environment and are committed to client satisfaction.ResponsibilitiesAnswer and manage a high volume of incoming and outgoing callsResolve customer issues efficiently and professionallyProvide accurate information regarding services and inquiriesDocument all call information in the internal systemFollow call center scripts and guidelinesEscalate complex issues to the appropriate departmentMaintain a positive and respectful tone in all communicationsMeet or exceed performance targets and quality metrics
