Description We are offering a short-term contract employment opportunity for a Customer Service Representative in Miami, Florida, within the medical field. In this role, you will play a crucial part in delivering top-tier customer service, assisting patients, healthcare providers, and others with their inquiries, and maintaining accurate records related to medical services.Responsibilities:
Assist patients and healthcare providers with inquiries via phone, email, and text, demonstrating a success-driven attitude at all times.
Use the customer relationship management tool to thoroughly research inquiries and document all customer interactions related to medical services.
Take a proactive approach in understanding the medical services we offer to provide the best-in-class service.
Handle patient credit applications with precision and efficiency, ensuring all data entry is accurate and compliant with medical industry standards.
Maintain and monitor patient credit records, ensuring proper actions are taken when necessary.
Demonstrate multitasking abilities, such as navigating medical applications while speaking with customers, reading, and typing.
Collect and analyze patient information to prepare detailed reports related to medical products and services.
Issue replacements or schedule follow-up appointments as needed, focusing on resolving patient issues and taking ownership of these tasks.
Answer inbound calls and manage both inbound and outbound calls effectively.
Exhibit excellent interpersonal and verbal communication skills, using clear diction, tone, and proper grammar in all patient and healthcare provider interactions.
Requirements
Proficient in handling inbound calls with excellent verbal communication skills.
Experience in a call center environment, demonstrating strong problem-solving capabilities.
Exceptional customer service skills, focused on ensuring high levels of customer satisfaction.
Accurate and efficient data entry skills, ensuring the timely processing of customer information.
Professional email correspondence abilities, fostering positive customer relationships.
Skilled in managing both inbound and outbound calls, with a proven ability to multitask effectively.
Proficient in Microsoft Excel for data analysis, reporting, and maintaining accurate records.
Advanced knowledge of Microsoft Word for creating, editing, and formatting customer-related documents.
Experience in order entry, ensuring precise and timely processing of customer orders.
Ability to effectively schedule appointments, optimizing time and resource management.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
