Description Job Description:This position will be the dedicated IT escalation point for C-Level Executives. The role requires a high level of technical proficiency, ability to communicate and build strong collaborative relationships with key stakeholders. Must quickly and effectively diagnose and resolve technical issues related to PC's, mobile devices, printers, video conferencing, etc.The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools. This individual must stay aligned with our IT Support staff to ensure a consistent experience to all C-Suite level Executives.Responsibilities:
Provide onsite and remote support for Executives and Administrative team
Serve as the escalation contact for the Executive team and Assistants
Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle
Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team
Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits
Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion
Maintain confidentiality and privacy
Continuously evaluate current and trending solutions and products to enhance the executive's productivity, needs, and expertise
Analyze technology issues and trends, determine root causes and resolve
Setup and monitor high-priority meetings utilizing collaboration and AV services.
Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issues
Provide feedback, quality assurance, and user acceptance testing for technology products and services
Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager
Lead proactive Executive support program to ensure that end point equipment is always up to date and in top quality
Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management
Organize regular meetings and trainings sessions with Administrative team
Requirements - Strong familiarity with Microsoft Office 365
ITIL Processes experience highly desired
Demonstrated knowledge of Azure Active Directory
Adeptness in Active Directory
Ticketing System experience preferred
Windows Intune experience
Comprehensive knowledge of MS Windows 10
5+ years of desktop support or other related experience
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
