Manager, Maintenance Services Delivery II (Southern Florida)
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Job Title:
Manager, Maintenance Service Delivery II - Toshiba Global Commerce Solutions Inc.
Introduction:
The service delivery manager is responsible for the seamless delivery of maintenance and services to Toshiba clients. The service delivery manager will be responsible for personnel management of a team, on average, of 25 technicians. The service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager jobs, which embrace both administrative and technical roles, are best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions. A service delivery manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of top-notch maintenance and services that meet customer demands in an effective and cost-efficient manner.
Responsibilities:
Employee scheduling availability in a very fluid environment controlling over time, and life balance
Mentoring and Coaching Employees
Handling Customer Escalations
Ability to deliver service delivery results to meet SLA objectives while maintaining a profit
Customer interaction in meetings and one on one at customer sites
Daily territory management
Required Skills:
5+ years of progressive experience and demonstrated success/knowledge
3+ years leading and developing employees
Strong leadership and crisis management skills
Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers
Strong interpersonal and relationship building skills
Enjoyable personality and aptitude for POSTIVIE, team-oriented and competitive environments
Skilled and innovative in driving new business opportunities
Ability to deliver service results to meet SLA objectives while maintaining a profit
Skilled in people management, organizational capabilities, and building successful teams
Able to develop and maintain a very flexible schedule for their technicians allowing them to meet SLA, Installations, and other customer service requirements
Ability to lead and drive customer meetings delivering service result reports that are good and ones that need improvement
Ability to look at an issue and see an opportunity and the solution more than just the problem
Ability to work and a very fluid and demanding working environment
Ability to empower their people to make good business decisions and coach them when bad ones have been made
Ability to hold employees accountable for their results
Lead with a positive and purpose driven mentality
Skilled and innovative in driving cost out of the business
Capabilities across the Microsoft suite of applications (Excel, PowerPoint, Word, etc.)
Strong Excel experience and ability to successfully manipulate data to make data driven decisions
About the Company:
Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to some of the best known retailers in the world. E.g., Walmart, Kroger, Costco, CVS, Walgreens, Lowe’s Foods, Michaels, The Gap, Calvin Klein.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value?
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