The Office Services Support Floater plays a key role in delivering exceptional office support services across multiple prestigious law firm locations throughout the Downtown Miami and Brickell area. This client-facing position provides daily support in areas such as mail services, reprographics, hospitality, reception, facilities coordination, and other office services functions as needed.As a Floater, no two days are the same. You will rotate between client sites within walking distance of one another, providing seamless support where coverage is needed most. This role is ideal for a dependable, service-oriented professional who thrives in dynamic environments, adapts quickly to new teams and processes, and can confidently work independently after an initial training period.Location: Various law firm offices throughout Downtown Miami and Brickell, Miami, FLSchedule: 40 hours per week, 8-hour shifts Monday-Friday between the hours of 7am-6pm, 1-hour lunch breakThere may be occasional opportunities to work overtimeWork model: Fully onsite Job DutiesProvide office services support across multiple legal client locations throughout Downtown Miami and BrickellDeliver an exceptional client experience through professional, responsive, and service-oriented interactionsSupport office services operations, including mail handling, reprographics, scanning, printing, document processing, and intake functionsAssist with reception, hospitality, conference room, facilities, and administrative support services as neededAdapt quickly to different client environments, procedures, and expectations while maintaining service excellenceOperate independently at smaller office locations following initial training and onboardingMaintain accurate logs, records, and job tracking documentation as requiredEnsure job requests and service tickets are completed accurately and within established deadlinesCommunicate proactively with managers, clients, and team members regarding service requests, priorities, and deadlinesTroubleshoot basic office equipment issues and coordinate service requests when necessaryPrioritize workflow effectively in a fast-paced environment with changing daily assignmentsPerform quality checks to ensure accuracy and adherence to client standardsLoad and replenish paper, toner, and office supplies as neededAnswer telephones, monitor shared inboxes, and respond to client requests professionally and promptlyHandle confidential documents and information in accordance with company and client policiesFollow all Williams Lea and client-specific policies, procedures, and security requirementsLift and move boxes, paper, mail, and office supplies up to 50 lbs. on a regular basisTravel between assigned client locations within the Downtown Miami and Brickell area as business needs require
