Description:Company DescriptionAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.Andaz Miami Beach is now recruiting a Restaurant General Manager to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in late 2024, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.Job Description:Andaz Miami Beach is looking for a Restaurant General Manager who is excited, qualified, hard-working, individuals with a passion forhospitality and a commitment to superior guest service.Experience with Micros, high volume, and extensive Restaurant General Manager are all beneficial but not required. The Restaurant General Manager is responsible for overseeing all aspects of the restaurant's operations. The primary function is to ensure exceptional customer service, maintain high-quality standards, and drive profitability. The G.M. leads a team of employees, implements operational strategies, manages financial aspects, and fosters a positive, inclusive work environment. Strong leadership skills, industry knowledge, and business acumen contribute to this role’s success.Responsibilities & Duties Include:
Recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management.
Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
Provide coaching and mentorship to team members, ensuring their professional growth and development.
Conduct regular staff meetings to communicate goals, policies, and operational updates.
Oversee day-to-day operations to ensure the smooth functioning of the restaurant.
Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
Maintain a clean, safe, and welcoming environment for both employees and guests.
Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
Collaborate with the kitchen staff to ensure timely food preparation and quality control.
Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
Handle customer feedback, and complaints, and resolve any issues promptly and professionally. Train in de-escalation.
Regularly interact with guests, build relationships, and address their needs and concerns.
Implement strategies to enhance the overall dining experience and promote repeat business.
Develop and manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control.
Monitor financial performance, review financial statements, and implement strategies to improve profitability.
Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth.
Implement effective pricing strategies and promotions to increase revenue.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant.
Train staff on proper safety procedures and maintain documentation for health inspections.
Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
Adheres to all company safety and sanitation policies and procedures
To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely
Provides prompt, professional, friendly, and personalized service to our guests
Provides help and support to all fellow colleagues
Performs opening side work and set up station
Attends and participates in any training sessions, department meetings
Provides professional and exceptional food and beverage service
Listens to guests and anticipates their needs
Responds to guests’ questions and their needs
Proper serving of wine and alcohol (with awareness)
Properly executes closing procedures
Completes closing side work for specific table sections
All other tasks and duties as assigned
Qualifications: Must be able to lift a minimum of 20lbs Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry. Proven experience as a G.M. or in a similar leadership role within the restaurant industry. In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions. Strong leadership skills with the ability to motivate and inspire a diverse team. Excellent customer service and problem-solving abilities. Proficient in financial management, budgeting, and cost-control techniques. Outstanding communication and interpersonal skills. Attention to detail and ability to multitask in a fast-paced environment. Knowledge of health and safety regulations and compliance standards.At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!Primary Location: US-FL-MiamiOrganization: The ConfidantePay Basis: YearlyJob Level: Full-timeJob: Bars/Restaurants/OutletsReq ID: MIA003573Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
