As a Welcome Host, you will play a vital role in creating an exceptional client experience in the boutique. Your responsibilities will include assisting clients throughout their journey, managing and processing reservation inquiries, warmly welcoming clients, and gathering information to build detailed client profiles. You will report directly to the Boutique Director and work closely with the boutique team to ensure a seamless and memorable client experience.RESPONSIBILITIES:Foster and maintain strong relationships and smooth collaboration with the entire team.Promptly and courteously answer phone calls in line with AP standards.Accurately handle and process all reservation inquiries, including walk-ins.Relay special guest requirements to the relevant team members.Accurately process all cancellations and amendments.Ensure all reservation details are properly recorded in the CRM, including guest profiles and preferences (seat, sales associate, F&B).Send reservation confirmations (via email, letter, or call) within 24 hours.Welcome guests warmly and courteously, following AP standards.Assist guests with their belongings, ensuring their prompt return.Forward personal information to the relevant team members as needed.Support the manager and team during each shift to ensure smooth, efficient service.Contribute to the effective management of the boutique, upholding high moral standards.Be an active team player.Escort clients to their sales associate, assist with obstacles (e.g., steps), and offer/serve beverages.Notify the manager on duty of any guest feedback, requests, or complaints for immediate action.Assist guests upon leaving the boutique or returning to their seat.Maintain the tidiness and cleanliness of the reception area.
