Are you looking for the next steps in your Customer Service career? If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in a related position. This is an ONSITE position located in Fort Lauderdale , FL. Multiple shifts available: Afternoon, Evening and overnight Trainings schedule: M - F 8am to 5pm Additional Incentives: Health, Dental and Life insurance.Based salary + Other incentives The right candidate should be: Able to pass a drug test and a background checkAvailable to work on weekendsLooking for a job stability and growth opportunityAble to train duringmorning shift salary: $19 - $19.78 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.Able to handle emergency calls, stolen vehicles,s and road assistance programs.Respond to incoming calls and other messages from customers' vehiclesand provide them with accurate answers and guidelines related to the vehicles' programs and services.Develop customer relationships that contribute to business objectives and promote customer loyalty.Research and resolve customer questions and issues to ensure customer satisfaction and retention.Must be able to read, write and speak fluent in both languages English and French. The essential functions of this role include: working in a smoke free environmentworking weekends Skills Active ListeningCall Center (6 months of experience is required)Telephone EtiquetteBasic Computer Skills6 month of experience (6 months of experience is required)Customer RelationsCustomer supportDescalation of callsComputer literacy (1 year of experience is required)Typing Skills (1 year of experience is required)Fluency in EnglishFluency in French Qualifications Years of experience: 0 yearsExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
