Summary
The Order Processor is responsible for accurately managing customer orders from receipt through completion. This role requires strong attention to detail, solid organizational skills, and the ability to work effectively with multiple departments to ensure timely and accurate order fulfillment.
Key Responsibilities
Review incoming customer orders via email and phone for accuracy and completeness
Enter and maintain order information in the company system
Coordinate with production, shipping, and customer service teams to ensure smooth fulfillment
Monitor order progress and proactively communicate updates or issues to customers and internal teams
Prepare shipment boxes and documentation and verify all details prior to dispatch
Identify and resolve order discrepancies, escalating issues when necessary
Maintain a clean and safe workspace by following company procedures and controlled environment guidelines
Track and manage supplies, notifying purchasing when inventory needs replenishment
Use resources efficiently to achieve department goals
Complete all required production and quality documentation accurately
Support team objectives and assist with related tasks as needed
Skills & Qualifications
QuickBooks experience preferred
Strong communication skills, both verbal and written
Excellent attention to detail and organization
Benefits:
Health, Vision, Dental, 401k match, Equity options available.
