Part Time Sales Associate and Cashier PositionSUMMARY: SUMMARY: The Thrift Store Sales Associate plays a crucial role in ensuring customer satisfaction and driving revenue growth by accurately and efficiently handling cash transactions and supporting the day-to-day operations of the entire Thrift Store. They are responsible for achieving target sales goals and maintaining a clean and organized store environment. The Sales Associate engages customers, prices merchandise, resolves complaints, and provides exceptional service to promote sales and introduce new products. Additionally, they assist in store advertising, train inexperienced staff, and promptly communicate any issues beyond their authority to the Store Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Achieve target sales goals to contribute to revenue growth. Maintain cleanliness and tidiness of the store, ensuring it is clear of hazards. Inspect donated items, clean, and organize them, and price them for sale. Perform various physical tasks such as standing, sitting, kneeling, stooping, and lifting. Engage customers on the sales floor to promote sales and assist. Issue receipts/tickets for sales and donations accurately. Price merchandise appropriately based on store guidelines. Handle cash transactions with customers, ensuring accuracy and efficiency. Redeem vouchers and coupons as per established procedures. Make sales referrals, cross-sell products, and introduce new merchandise. Resolve customer complaints, guide customers, and provide relevant information. Maintain accurate transaction records and reports. Properly bag, box, or wrap packages for customers. Ensure customers' satisfaction through friendly and professional interactions. Assist in overseeing store advertising efforts. Train and mentor inexperienced staff members as needed. Immediately inform the Store Manager of any situations beyond their ability or authority. SUPERVISORY RESPONSIBILITIES: This job has limited supervisory responsibilities overseeing the thrift store volunteers assigned to him/her. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. strong sales and negotiation skills. Interpersonal Skills - Sophisticated social media, networking and interpersonal skills. Focuses on solving conflict, not blaming; keeps emotions under control; remains open to others' ideas and tries new things. Oral Communication - Excellent communication skills. speaks clearly and persuasively in positive or negative situations; listens and gets clarification; listens to others without interrupting; responds well to questions. Written Communication - Writes clearly and informatively; able to read and interpret written information. design and writing of promotional materials. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Treats people with respect; keeps commitments. Motivation - Sets and achieves challenging goals, Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources. Professionalism - Approaches others in a tactful manner; reacts well under pressure. Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Quantity - Completes work in timely manner; works quickly. Safety and Security - Observes safety and security procedures; follows all driving rules, regulations, and laws; reports potentially unsafe conditions; uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Associate degree preferred. Bachelor’s degree highly preferred in related field. At least two years of retail/store management experience. Knowledge of city ordinances and associated inspection and compliance. Workforce management. LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Development of Standards. Analyzing Information. Dealing with Complexity. Data Entry, Reporting Research Results. Confidentiality. Detail-oriented. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should be proficient with MS Office: Excel and Word, Outlook, database programs, point of sale software, internet. Online HR and payroll access, Point of Sale and inventory software. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, toxic or caustic chemicals and the risk of electrical shock. The employee is frequently exposed to the risk of radiation and vibration. The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually moderate. Please apply online with Poverello Center Inc at: https://poverello-center-inc.prismhr-hire.com/job/641366/part-time-sales-associate-and-cashier?s=cl
