MCU Holdings, LLC is a licensed, professional accounts receivable management company located in Coral Springs. We’re looking for a reliable, ethical Account Resolution Specialist to join our in-office team.
This role is focused on working with consumers to resolve outstanding accounts in a respectful, compliant, and solutions-based manner.
What You’ll Do:
Communicate with consumers by phone, email, and text to discuss account resolution options
Explain balances, payment plans, and settlement options clearly and professionally
Document account activity accurately in our system
Follow all federal, state, and company compliance requirements (FDCPA training provided)
Work assigned accounts and meet individual performance goals
What We’re Looking For:
Prior collections, call center, or customer service experience preferred
Strong communication skills and a calm, professional phone presence
Reliable attendance and punctuality
Comfortable working toward goals in a structured environment
Basic computer skills (CRM experience a plus)
No prior collections experience required — we will train the right candidate.
Schedule & Location
In-office position only
Monday–Friday
Daytime business hours
Office located in Coral Springs, FL
Compensation & Benefits
Hourly base pay plus performance bonuses
Paid training
Opportunities for growth and advancement
Stable, professional work environment
Why MCU Holdings
Compliance-first culture
Consistent account flow (no cold selling)
Supportive management and clear expectations
Long-term opportunity — not a churn shop
How to Apply
Apply through this posting or send your resume directly. Qualified candidates will be contacted for an interview.
