JOB OVERVIEW: Under the general guidance of the Restaurant General Manager, the Food & Beverage Manager is responsible for overseeing the daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue through effective sales strategies, and maintaining operational efficiency. The Food & Beverage Manager ensures the highest level of guest satisfaction through quality service, staff training, and effective communication with the kitchen and other departments. The role includes responsibility for scheduling, inventory control, cost management, and compliance with all health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture.YOUR KEY RESPONSIBILITIES: Adopt an appearance and attire that reflects and reinforces the company’s brand image and service standardsComply with the company’s code of conduct, ethics, and all internal policies and proceduresPromote the company’s vision and values while consistently modeling professional, guest-centric behaviorPerform tasks as directed to support and contribute toward the achievement of business and operational goalsDeliver the highest levels of service with precision and attention to detail, consistently exceeding guest expectationsEnsure all opening, mid, and closing procedures are properly completed in alignment with company standardsReview daily reservations and forecasts, and coordinate table assignments and waitlist strategies with the Front Office teamReview and update the restaurant’s food and beverage menu items regularly in coordination with culinary leadershipEngage with guests throughout service to ensure satisfaction and immediate resolution of any concernsPrepare weekly staff schedules and monthly attendance reports; conduct daily briefings and regular team meetings to ensure effective communicationMonitor and manage operational budgets, control inventory, minimize costs, and analyze financial reports to ensure targets are achievedOversee the purchasing and receiving processes, ensuring accuracy and compliance with approved supplier listsGenerate ideas, plan promotions, and assist with implementing initiatives that drive revenue and guest engagementRecruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction and operational excellenceMonitor team performance, conduct regular performance reviews, and define KPIs and career development goalsProvide coaching and create personal development plans for team members to encourage growth and improve performanceSupport senior management in developing and executing strategic business and marketing plans for the restaurantWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to. on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. ADDITIONAL RESPONSIBILITIES:Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
